SAN FRANCISCO, California — In a letter posted on the companies website, Airbnb CEO Brian Chesky said the company will start verifying all hosts and listings on its platform — amongst several other new features.
Verification of all seven million listings on Airbnb will commence as of now. Homes will be verified for accuracy of the listing (including accuracy of photos, addresses, and listing details) and quality standards (including cleanliness, safety, and basic home amenities) and those that meet our high expectations will be clearly labeled. By December 15, 2020, every home and every host on Airbnb will be reviewed with the objective of 100% verification. We believe that trust on the Internet begins with verifying the accuracy of the information on Internet platforms, and we believe that this is an important step for our industry.
The decision follows events by bad actors on its platform, including at a home in Orinda, California.
Beginning on December 15, 2019, if upon checking into a listing it does not meet our accuracy standards, Airbnb will rebook the guest a new listing of equal or greater value, or they will get 100% of their money back.
Airbnb is also launching a new 24/7 Neighbor Hotline so that anyone can call them anytime, anywhere in the world and reach a real person at Airbnb.
The trust of our community continues to be a top priority for us. We’re taking steps in designing trust on our platform, including the Airbnb Guest Guarantee, a 24/7 neighbor hotline & working towards 100% verification of all homes by 12/15/20. Learn more: https://t.co/OCzgkkhMhW https://t.co/m6JY3s1aFE
— Airbnb (@Airbnb) November 6, 2019
To address unauthorized house parties, beginning on December 15, and informed by previous pilots, Airbnb is expanding manual screening of high-risk reservations flagged by our risk detection models to all of North America, with global rollout through 2020. This will help identify suspicious reservations and stop unauthorized parties before they start.
In closing, Brian Chesky emphasized that Airbnb is founded on trust, and its vision depends on us continuing to increase this in our community.